Document Development Life Cycle (DDLC)

Introduction :

DDLC stands for Document Development Life Cycle. It is the process of writing and delivering particular content in the form of documentation (like PDF, Word document, Online articles, Website content, etc.). Nowadays, technical writers, content writers, scriptwriters, and so on are the main source of delivering and defining the purpose of the content in a well-defined manner that can be easily understood by the users.

For, they usually undergo certain steps to deliver the content or publish the content. The Life Cycle of DDLC consists of the following steps. They are:

1. Analysis and Planning
2. Designing
3. Content Development
4. Proofreading and Editing
5. Publishing
6. Implementation
7. Approval
8. Maintenance

Let’s discuss each step.

 

1. Analysis and Planning

This is the first phase of DDLC in which the technical writer or the content writer will first gather the information on particular content from the technical team or from another team to document the content. Here, usually, the technical team will explain their developed product or what the team has developed so far in their natural language. The technical writer team will later record all the details, analyze and plan together to phrase the content. 

• They start analyzing and researching how should we write the content whether in more technical terms or in simple terms.
• They analyze what type of user will mostly read the article i.e., depending upon the target audience or users they create the content. 
• Then, they plan to phrase the content from the Introduction, Main Content, Relevant Information, References, and Conclusion by themselves, or in some cases they do research for more relevant information, etc.

For example, If the published content is about an explanation of the entire app product then the common audience will read the content. In this case, the technical team will most likely use simple terms to explain the entire article. 

This phase includes the choice of tools to create documentation.

• Authoring Tool: An authoring tool is any software program that enables users to create or modify web content for use by other people. Some companies find Microsoft Word easy to use for content writing and management. This is feasible if the company is small with one or two technical writers. But as the company grows and team size increases then Microsoft Word is not enough to cope up with the increasing demands of the content development process. In some cases to make the review process easy and clear to manage authoring tools can be used.
• Tool for Screenshots: The use of appropriate tools for taking screenshots can be used to help while creating documents and to improve the skills in taking screenshots. 
• Tool for Creating Images: Embedding an image from the cloud diagramming tool can be very beneficial as updating the source will update all the diagrams in the document also. This saves time and less prone to errors. Using images in the document makes it more presentable and easy to understand.
• Video capture software: Using a video capture tool to record videos and adding them to the document makes the document clear and easy to read for the readers. 

2. Designing

This is the second phase of DDLC. Which, the technical team will plan to design the templates, the blueprints, or the layouts to present the content. They further discuss or plan what are the Pictures, Videos, Diagrams, Chart representations, Table representations, Graphs, etc., to be added in such a way as to enhance the output of the content.

The technical writer team uses various tools to design the content. For example, the tools most commonly used by the team are MS Office, Google Docs, Adobe PDF app, Grammarly tool, Other related tools, etc.,

3. Content Development

This is the third phase. Which, the technical writing team will write the content according to their analysis and plan. They write the content as per their plan in the designing phase. They write the content in the planned layouts and deliver the exact terms that they have received from the technical production team. Here, they undergo the drafting process.

4. Proofreading and Editing

Proofreading is the process of reading the content before the actual submission. Which, the technical writer team will read each word line by line and detect spelling mistakes, grammatical errors, punctuation errors, etc., which couldn’t find before. It is always a good practice to proofread the document before the actual submission.

Editing is the process of changing the mistakes or errors in the already-developed content. What are the errors found during the proofreading will be corrected by editing the content to its right form? Editing is an important process because it should be carried out with full accuracy without raising further errors or mistakes. 

5. Publishing

This is the fifth phase. In this stage, the written or developed document will be published in the respective forum. The document will be published online and become available to the end users. It can also be printed in hard copy and published in other forums such as in newspapers, magazines, etc., There are many advantages of printing the document online:

• Available 24/7: Online documentation is available 24/7 and it is easily accessible on both laptops and smartphones.
• Contribution to sales: If online documentation is public then the users can find answers to their questions. This will help the potential target audience to get accustomed to the product and thus will help to boost sales.
• Easy maintenance: In the case of online documentation, when the documentation is updated vendors can be sure of the fact that the users have got the newly updated manual but this is not the case for the hardcopies like pdf or printed manuals.
• Can be used as a marketing tool: Online documents that are meant for the public surely contain keywords that improve the visibility of the product on the search engines and can definitely be used as a marketing tool. They may attract potential customers.
• Restricted access: Online documents can be used to create restricted access documents by simply creating password-protected online documents. No other user will be able to access them, only the users with the password will be able to access them.

6. Implementation :

The Implementation stage of the Document Development Life Cycle (DDLC) involves distributing the document to its intended audience or stakeholders, as well as any associated training, communication, or change management activities required to support the successful adoption and use of the document.

During the Implementation stage, the following activities may take place:

1. Distribution: The document is distributed to its intended audience or stakeholders through appropriate channels, such as email, intranet, or hard copy. Depending on the document’s nature and purpose, different distribution methods may be used.
2. Training: If the document requires new or updated skills or knowledge to be used effectively, training may be provided to the intended audience or stakeholders. The training can be in the form of workshops, online courses, or other methods that are suitable for the intended audience.
3. Communication: It is essential to communicate the availability and importance of the document to its intended audience or stakeholders. Communication can be in the form of newsletters, emails, or other types of internal communication channels.
4. Change management: The implementation of a new document may require changes to existing processes, workflows, or procedures. Change management activities can help ensure that the changes are properly planned, communicated, and executed.
5. Monitoring: During the Implementation stage, it is essential to monitor the use and impact of the document. Monitoring can provide valuable feedback on the effectiveness of the document and its implementation.
6. Feedback: Soliciting feedback from the intended audience or stakeholders can help identify any issues or challenges that may arise during the implementation. This feedback can be used to make any necessary adjustments to the document or implementation process.
7. Support: Providing ongoing support to the intended audience or stakeholders can help ensure the successful adoption and use of the document. Support can be in the form of training, documentation, or other forms of assistance.

7. Approval :

The Approval stage in the Document Development Life Cycle (DDLC) is a crucial step that ensures the document is accurate, complete, and meets the intended purpose. In this stage, the document is reviewed by a designated authority or group of authorities who have the expertise and authority to approve the document for distribution and use.

During the Approval stage, the following activities take place:

1. Review: The document is reviewed to ensure that it meets the requirements and expectations identified in the Analysis stage of the DDLC. The review may include a check of the document’s accuracy, completeness, clarity, and adherence to the organization’s style guide.
2. Compliance: The document is checked to ensure that it meets any regulatory or legal requirements that may be applicable to the organization or industry.
3. Approval: The document is approved by a designated authority or group of authorities who have the expertise and authority to approve the document for distribution and use. The approval process may involve multiple levels of review and approval, depending on the organization’s policies and procedures.
4. Sign-off: Once the document is approved, the designated authority or group of authorities sign-off on the document, indicating their approval and agreement to the document’s contents.
5. Version Control: The approved document is assigned a version number and added to the organization’s document management system, where it can be easily accessed and tracked.
6. Record Keeping: Records of the approval process, including the names of the designated authorities who reviewed and approved the document, are kept for future reference and auditing purposes.

The Approval stage is critical to ensure that the document is accurate, complete, and meets the intended purpose. Proper approval ensures that the document aligns with the organization’s goals and objectives and helps to reduce the risk of errors, inconsistencies, and legal or regulatory issues that may arise from using an unapproved document.

8. Maintenance

This is the last phase of document development. Which, the article will be further modified, updated, or edited after making changes to their already-developed product. Any errors or irrelevancies found after the publication will also be edited and updated. Further improvements for the article or document will also be maintained by the respective technical writer team. 

In terms of adding new updates in the article or the document, it again requires the first, second, third, fourth, and fifth phases of DDLC and hence the DDLC is the 

The best example of the DDLC process is when Geeks pick up the topic from GeeksForGeeks, analyze the topic, design the content by adding pictures, tables, and graphs in a recursive process. etc., develop the content as per the guidelines, proofreading the content before submitting and editing or correcting the errors or mistakes, and finally submit the article for publication. Now, the publication team will validate the content by proofreading and editing. When the article is published then the other author may improve the content in the future and the content will be updated and maintained by the technical team.

Uses of DDLC :

The Document Development Life Cycle (DDLC) is a structured approach to document development that involves a series of stages designed to ensure that documents are accurate, complete, and effective. DDLC is widely used in organizations of all sizes and types to develop a wide range of documents, including policies, procedures, manuals, and reports. Here are some of the main uses of DDLC:

1. Consistency: DDLC provides a consistent framework for developing documents, which helps ensure that all documents within an organization follow the same process and adhere to the same standards.
2. Quality: DDLC helps ensure that documents are of high quality, accurate, and complete by providing a structured approach to document development that includes review and approval stages.
3. Compliance: DDLC helps ensure that documents are compliant with any regulatory or legal requirements that may be applicable to the organization or industry.
4. Efficiency: DDLC helps improve the efficiency of document development by providing a clear roadmap for developing and distributing documents, which can help reduce the time and resources required for document development.
5. Risk Reduction: DDLC helps reduce the risk of errors, inconsistencies, and legal or regulatory issues that may arise from using an unapproved or poorly developed document.
6. Standardization: DDLC can help standardize document development processes and procedures across an organization, which can help reduce confusion and ensure consistency in document development.
7. Collaboration: DDLC can help facilitate collaboration and communication among different departments and stakeholders involved in document development by providing a common framework and language for discussing documents.

Issues of DDLC :

While the Document Development Life Cycle (DDLC) is a valuable tool for ensuring high-quality documents, there are also some issues that can arise in its implementation. Here are some of the common issues associated with DDLC:

1. Time and Resource Intensive: DDLC can be a lengthy and resource-intensive process, especially for large and complex documents. This can be a challenge for organizations with limited resources or tight timelines.
2. Lack of Flexibility: DDLC can be inflexible and may not be suitable for all types of documents or projects. This can limit creativity and innovation in document development.
3. Inefficient Review Process: The review process in DDLC can sometimes be inefficient, especially if there are multiple levels of review and approval. This can lead to delays in document development and distribution.
4. Resistance to Change: Some employees may resist the adoption of DDLC, seeing it as a burdensome process that adds unnecessary steps to document development. This can hinder the successful implementation of DDLC within an organization.
5. Overemphasis on Process: DDLC can sometimes prioritize process over content, leading to documents that are technically correct but lack practicality or effectiveness.
6. Lack of Integration: DDLC may not be fully integrated with other business processes within an organization, leading to inconsistencies and inefficiencies in document development.
7. Inadequate Training: Without adequate training and support, employees may struggle to understand and implement DDLC effectively, leading to errors and delays in document development.