Job Description (JD) for Telecaller

Who is a Telecaller?

A telecaller, often known as a Telephone Caller, is a professional who makes outbound calls to potential or existing consumers in order to promote a product or service, do market research, or collect information. They are also in charge of generating leads and closing sales by interacting with consumers on the phone. Their responsibilities also include acquiring market intelligence, following up with clients to offer new products or services, and documenting customer feedback for follow-up activities. Telecallers play an important role in customer connection, serving as a link between the firm and its customers. To reach potential prospects in their area, they use a range of strategies, such as cold calling, answering services, and specialty call centers.

Job Brief: Telecaller

We’re searching for an enthusiastic and engaging telecaller to help us increase sales by reaching out to current and future customers. You will be the initial point of contact for potential clients as a telecaller, representing the organisation in a professional and positive manner. The role requires good communication skills, determination, and the ability to adapt to a variety of scenarios; you must be able to persuade even the most resistant individuals to acquire our products. You should take essential notes during chats so that our team can follow up with you.

Location: (Mention the location)

Responsibilities: Telecaller

• Making outbound calls to current and prospective customers to encourage the purchase of products, and services or gather information.
• Taking inbound and mixed calls, responding to queries, and documenting activity in the CRM.
• Achieving daily or weekly call targets as set by the organisation.
• Inquiring with the customer and learning about their needs.
• Noting down the key points of each conversation.
• Delivering verbal acceptances of offers to our Sales team for closing.
• Gathering and documenting sales data in CRM, such as meetings and appointments, as well as visitor and customer information
• Building and sustaining strong client connections by responding to requests and complaints as soon as possible.
• Resolving product and service-related questions and difficulties.
• Keeping track of all successful and unsuccessful sales attempts.
• Maintaining current knowledge of products, industry trends, and sales strategies.

Requirements and Skills: Telecaller

• 2+ years of experience in the field of telecalling.
• The minimum educational requirement is a high school diploma or equivalent.
• Additional education in sales or communication is a plus.
• Knowledge of computer programs such as (CRM software) and data entry.
• Great interpersonal and strong organisational skills.
• Ability to deal with rejection and keep an optimistic attitude in the face of adversity.
• Adaptability to various scenarios and customers
• Outstanding communication abilities.
• Excellent interpersonal, research, and record-keeping abilities.
• Problem-solving skills.
• Outstanding negotiation skills.
• Ability to tolerate stress and pressure.

Frequently Asked Questions (FAQs)

1. What does a Telecaller do?

A telecaller is an individual who initiates outbound calls to communicate information or promote the products or services offered by a company. Their primary responsibility involves executing and managing sales transactions exclusively through telephone conversations.

2. What are the skills required to become a successful Telecaller?

Key skills essential for a telecaller to achieve success include exceptional communication skills, proficient typing abilities, technical proficiency, effective problem-solving capabilities, persuasiveness, patience, and persistent determination.

3. Is prior experience necessary to become a Telecaller?

While having prior experience can be advantageous, numerous companies offer training programs for individuals entering the telecalling field at an entry level. Essential attributes for success in this role include strong communication skills and a positive attitude.

4. What is the typical work environment for a Telecaller?

Telecallers commonly operate within call centers, customer service departments, or sales teams. The work atmosphere is frequently characterised by a fast-paced environment that entails substantial interaction over the phone.

5. What is the average pay scale for a Telecaller?

The average monthly salary for Telecallers varies, with Customer Service Representatives earning approximately ₹12,275 per month, while callers typically receive around ₹17,588 per month.